Refund & Cancellation Policy

You may cancel a BizPage subscription from the billing dashboard where cancellation controls are available, or by contacting support. Cancellation stops future renewals but does not automatically delete your account, website, shop, or billing records.

BizPage does not use blanket no-refund wording for platform subscriptions. Refunds may be considered for duplicate charges, failed services, technical billing errors, unauthorized charges verified after review, or situations where applicable law requires a refund.

Subscription fees generally cover access for the billing period already started. If you cancel, your paid features may remain available until the end of the current period unless fraud, abuse, chargeback risk, or policy violation requires immediate restriction.

Marketplace order refunds (buyer paid a seller for a product) follow the dispute process: a buyer or seller can open a dispute on an order, and BizPage reviews the order, delivery evidence, and messages to decide whether escrow funds are released to the seller or refunded to the buyer.

If a Paystack or future payment provider dispute, chargeback, duplicate charge, or payment failure occurs, BizPage may review invoices, payment attempts, webhook events, and account activity to resolve the issue fairly.

Contact support with your account email, invoice or order reference, payment reference, and reason for dispute. We aim to review refund and cancellation issues in a consumer-protection-friendly manner.